论文标题
工人的声音：为什么以工人为中心的人群工作挑战
Voices of Workers: Why a Worker-Centered Approach to Crowd Work Is Challenging
论文作者
论文摘要
我们如何能更好地理解广泛，多样，转移和无形的人群劳动力，以便我们更好地支持它？我们通过在线观察结果和对人群工人社区论坛的公开发布的分析中介绍了发现。特别是，我们观察到人群对人群工作的描述，观察到人群工人与记者之间的反复紧张关系。我们发现，人群的多样性使任何一维的代表都不足以解决人群工作的广泛体验。我们认为，规模，多样性，隐形性和人群对宣传的抵制使以工人为中心的人群工作特别具有挑战性，因此必须更好地了解工人及其生活经验的多样性。
How can we better understand the broad, diverse, shifting, and invisible crowd workforce, so that we can better support it? We present findings from online observations and analysis of publicly available postings from a community forum of crowd workers. In particular, we observed recurring tensions between crowd workers and journalists regarding media depictions of crowd work. We found that crowd diversity makes any one-dimensional representation inadequate in addressing the wide-ranging experiences of crowd work. We argue that the scale, diversity, invisibility, and the crowds' resistance to publicity make a worker-centered approach to crowd work particularly challenging, necessitating better understanding the diversity of workers and their lived experiences.
