论文标题
了解老年人在使用AI支持的日常技术方面的看法和挑战
Understanding Older Adults' Perceptions and Challenges in Using AI-enabled Everyday Technologies
论文作者
论文摘要
人工智能（AI）支持的日常技术可以帮助应对与年龄相关的挑战，例如身体障碍和认知能力下降。尽管最近的研究研究了老年人对特定AI-ai-ai-ai-a-apent产品的经验（例如，对话剂和辅助机器人），但总体而言，老年人如何看待和体验当前的AI-Everyday Technologies，这可能会影响他们对未来AI-Spable产品的采用。我们进行了一项调查研究（n = 41）和半结构化访谈（n = 15），以了解他们对AI的经验和看法。我们发现，老年人对学习和使用支持AI的产品充满热情，但他们缺乏学习途径。此外，他们担心何时支持AI-ai-ables产品超过了他们的期望，侵犯了他们的隐私或影响了他们的决策技巧。因此，他们对AI，AIS或Adversary等AI支持产品的看法混合了意见。我们最终提出了设计建议，使老年人感到包容性，安全，并控制了他们与AI-ai-a-abable产品的互动。
Artificial intelligence (AI)-enabled everyday technologies could help address age-related challenges like physical impairments and cognitive decline. While recent research studied older adults' experiences with specific AI-enabled products (e.g., conversational agents and assistive robots), it remains unknown how older adults perceive and experience current AI-enabled everyday technologies in general, which could impact their adoption of future AI-enabled products. We conducted a survey study (N=41) and semi-structured interviews (N=15) with older adults to understand their experiences and perceptions of AI. We found that older adults were enthusiastic about learning and using AI-enabled products, but they lacked learning avenues. Additionally, they worried when AI-enabled products outwitted their expectations, intruded on their privacy, or impacted their decision-making skills. Therefore, they held mixed views towards AI-enabled products such as AI, an aid, or an adversary. We conclude with design recommendations that make older adults feel inclusive, secure, and in control of their interactions with AI-enabled products.
